Reputation Management
Monitor, manage and improve your business's online reputation to boost your online visibility and attract visitors to your website and your door.
The reputation of your business is both what you say about yourself and what others say about you
Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.
Take control of your online brand
My Reputation Management online software allows you to take control of the most important aspects of your online presence by allowing you to correct and update your business listings, monitor and respond to reviews, observe what competitors are doing, monitor mentions of you and your business across the web and much more.
Never miss another online review again
Monitor all your customer feedback found on over 100 social media and review websites, including Yelp, Facebook, and Google, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.). Receive email alerts for each new review posted. Filter by source and star rating to see the reviews that are most important to you.
Manage all reviews from one place
Get insights through AI & machine learning
Be found everywhere customers search
Track every conversation across the web
See how you stack up to the competition
Boost your online visibility and drive visitors to your website and your door
My Reputation Management gives you control over the most important aspects of your reputation, including reviews, listings, and social media. Connecting with your customers is easy with built-in smart review responses and powerful review insights backed by artificial intelligence! And with reporting built right in, you can view an executive summary or dig into the details to see how your reputation improves over time.
"Businesses that respond to reviews are 1.7X more trustworthy than businesses who don't (76% vs. 46%)."
Google Consumer Research
How to respond to good and bad reviews
Responding to customer feedback is critical to building a positive online presence. Answering online reviews increases customer engagement and generates more feedback - and is one factor used by Google to decide where your business appears in search results.
The secret to a coveted top spot on a TripAdvisor Restaurants list?
- ✓ “94% of customers say that reviews influence their dining decisions."
- ✓ “Don’t shy away from negative reviews and responding to them.”
- ✓ "Respond to every review within 24 hours."
Mark Goloboy, Global Marketing Leader, Restaurants for TripAdvisor
Respond directly to reviews from one dashboard
Streamline responding to reviews with intelligent response suggestions that can be posted as is or personalized. Address every review and keep happy customers engaged or acknowledge issues quickly. Customers looking for a place like yours will be impressed.
Get insights from reviews using artificial intelligence
Harness the power of artificial intelligence to analyze online reviews and get insights you might have missed. Easy-to-understand analytics help you make smart business decisions to improve and grow your business!
- ✓ Scans all feedback to discover top trending keywords
- ✓ See a timeline of customer sentiment over time
- ✓ Filter reviews based on keywords
- ✓ Compare brand sediment for each location
Use genuine reviews to get more customers
Allow happy customers to do the talking and help increase trust and boost sales! With our Review Display Widget you can easily collect and showcase your best feedback from real customers on your website.
Some businesses report that they've seen a 10% increase in lead conversion after placing our review widget on their website.
See everywhere you're listed and everywhere you're not
Accurate business listings are crucial for making sure potential customers can find you when they are interested and searching. Review the accuracy of your online business business information on search engines, review sites, social sites and directories.
We have additional tools that will automatically find and update business listings, many in real time, on all of the major directories across the web. Learn more about our business listings management software.
Manage all Google Q&A activity
Just like responding to reviews, engaging with Google Q&A helps boost online presence and increase customer engagement. And because it's all in one dashboard, it's so easy to stay on top of!
- ✓ Be alerted to new questions for quick action
- ✓ Ensure existing questions have accurate answers
- ✓ Ask and answer FAQs
Help customers find information fast while scoring ranking points with Google.
Scan the web for every good and bad mention
Reputation Management's advanced listening searches every nook of the web, including blogs, news sources, and social media networks, and finds every mention of the business. Highlight the positive mentions or deal with the negative offline.
- ✓ Set up keyword search terms to receive relevant industry content
- ✓ See if the mention is positive, neutral, or negative so you can take action
- ✓ Get the complete picture of what people are saying about your business
Dominate local competition
Leverage competitive insights to see what the competition is doing online - so you can do better. Compare your business's reputation with industry leaders to set goals for continuous improvement.
- ✓ Compare Share of Voice in the search engines
- ✓ Track and compare your audience engagement on Facebook and Twitter over time
- ✓ Benchmark against the industry average review ratings
Add-ons for Reputation Management
Rapid Reviews
Get new reviews in Reputation Management twice as fast! The Rapid Reviews add-on scans the web for recent reviews twice a day, providing an advantage for responding to reviews even quicker, resulting in even better customer service.
Review Display Widget Pro
Build trust with potential customers faster and improve your SEO ranking. Show off all your best reviews on your website from all review sources in Reputation Management, including popular sites like Facebook, TripAdvisor, and Google. (Please note we are not able to display Yelp reviews)
“27% of people that look for local information are actually looking for reviews about that particular store.” Steven Chen, Senior Product Manager at Google My Business
Reputation Management Features Comparison
| Features | Express edition | Pro edition |
| Manage reviews | Includes reviews from Facebook, Google, and My Listing | Includes reviews from all sources |
| Respond to Google and Facebook reviews in-line | ✓ | ✓ |
| Review response templates | Use, edit, or delete default templates | Use, edit, or delete default templates + add unlimited custom templates |
| Review Display Widget | ✓ | ✓ |
| Review statistics | ✓ | ✓ |
| Monitor listings | Includes listings from Facebook and Google | Includes listings from all sources |
| Google Q&A | ✓ | ✓ |
| Citations | ✓ | |
| Listings statistics | ✓ | |
| Competition | ✓ | |
| Mentions | ✓ | |
| Social monitoring | ✓ |
Try My Reputation Management Express for FREE!
The Express edition is a simplified tool with essential features such as monitoring, managing, and responding to reviews on Google and Facebook. Once you've come to know and love the Express edition, easily upgrade to the Pro edition, unlock additional social profiles, unlimited scheduled posts, and more ways to manage and improve your online reputation.
Complementary products for Reputation Management
Customer Voice
Get more five star reviews by just asking for them. Send SMS and email requests to get more authentic customer reviews on the sites that matter most! New reviews will arrive in Reputation Management for you to monitor and post responses.
Social Marketing
Increase customer and search engine trust by leveraging the power of reviews. Our Social Marketing software enables you login once to easily share your best reviews across social media platforms. Make customers your marketing secret weapon.
Business Listing Builder
Rank higher in local search and be found everywhere your customers are searching. Our Listing Builder software makes it easy for you to maintain consistent business information on key sources, including Google, across the web, mobile apps, voice search, GPS services, social profiles, and more.
